I want to inquire about...
*Tickets *Seat
requests *Payments *Upgrades
*Mileage *Standby *Publicized
terms
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FAQs
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Q. What
do you mean by "Discount Air Ticket"?
The type of ticket that we advertise on our web site
is limited to "Discount Air Tickets". By "Discount Air Tickets", we are referring
to airfares that are specially priced for us by the
airlines we deal with. Airlines generally restrict the number of
seats that may be sold at a discounted fare. Also, most discounted fares carry
certain travel restrictions such as a minimum/maximum stay requirement, advance
purchase, blackout dates, etc. However,cancellation regulations
are less strict compared to other type of fares such as APEX
fares. The airfare informaion should outline these restrictions.
Q.How do I get my tickets?
All tickets are to be
picked up at the airport on your departure date. After you make
a full payment for the trip, a travel voucher ,which specifies place and time
of meeting will be delivered to you by mail or e-mail. Once you receive the voucher,
please check the details to make sure it matches your itinerary and your name is written as it is on your passport.
You will then take the voucher and your passport to the airport and exchange
it for your ticket. This way, there will be no lost or forgotten tickets.
Q. Can I request
a specific seat?
No. Airlines
generally allot restricted number of seats to us randomly, and therefore we cannot
assign specific seats to meet your request. With United Airlines, however, it is
possible to make seat request. Please note that this request is not a 100% guarantee.
No1 Travel only mediates between our customers and the airlines,
and therefore, cannot be liable for matters
concerning seat assignments. We advise you to double-check your seat assignment
at the airport check-in counter.
Q. Which airline am I flying with?
With some of our special discount deals, airline is
"UNSPECIFIED". This is due to the conditions of the contracts we make with airlines,
stating that we will not reveal the name of the airline until after booking. (This helps
us to get great prices for you!). Once you have booked a flight, and made a deposit, you
will receive full details of the airline you are flying with.
Q. What payments
do you take?
We only take payments
in cash or by bank transfer.
Q. Can I get
upgrades with the ticket I purchase on this site?
No. Airlines
generally do not apply upgrade services to "discout
air tickets". Some carriers allow upgrades for their frequent flyers, however,
it is restricted to a specific type of ticket such as APEX
. For further information on upgrade services, please contact your airline of choice.
Q. Can I leave
the return flight on standby?
No. In
general, all of your itinerary must be confirmed and fixed before departure from
Japan. If part of your itinerary is on a waiting list, we cannot issue you a ticket.
In such a case, we will try to look for alternative flight plan or may ask you
to change your flight itinerary.
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Glossary
of Terms
FIX: If your ticket
type is specified as "FIXED", your return date is not
changeable after departure from Japan. If you need to make changes
before departure from Japan, please follow the guidelines in our cancellation
policy page. "FIXED" type tickets are perfect for customers who know when
and where they need to travel and are unlikely to change their minds. It is not
preferable for customers who may need to change their plans.
OPEN:
If your ticket type is specified as "OPEN", there is no restirction in changing
the return itinerary. Unlike the fixed ticket, you do not have to fix your return
date. It is, therefore, preferable for customers who
may need to change their plans. With some "OPEN" type tickets, however,
charges will be applied if changes are made. Please confirm with
your travel agent on the specific conditions of the "OPEN" type tickets at the time of
reservation.
FIX/OPEN: If your
ticket type is specifed as "FIX/OPEN", you have to fix your whole flight itinerary
when you purchase the ticket. However, the return itinerary is changeable after
departure from Japan. With some "FIX/OPEN" type tickets, however, charges will
be taken when changing the return itinerary. Please confirm with your travel agent
on the conditions of the "FIX/OPEN" type tickets at the time of reservation.
APEX:
"APEX" stands for Advanced Purchased EXcursion
fares. It is a special discount flight deal offered directly from the
airlines. Depending on the airline, there are various limitations with regards
to reservation, ticket issuance and duration of stay. Usually, a ticket must be purchased approximately 14-21 days prior to departure to receive this special discount.
Cancellation of this type of ticket is not as flexible as discount
air tickets, which you can purchase at No1 Travel.
NORMAL:Common
and fixed economy class fares for all airlines which are set forth by IATA(International
Air Transport Association) for each destination. Compared to APEX fares, regulations
are less strict, and itinerary is changeable.
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